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FAQs

  • Do your pickups come with a warranty?
    Yes, all MF Guitar Pickups come with a 12-month warranty against manufacturing defects. This covers faults in materials and workmanship under normal use.
  • What does the warranty cover?
    Our warranty covers: Faulty components or defective craftsmanship. Issues arising from normal use under proper installation conditions. The warranty does not cover: Damage caused by improper installation, misuse, or modification. Normal wear and tear (e.g., aging of covers or cosmetic changes). Issues caused by external factors like excessive moisture or electrical damage.
  • What should I do if my pickup isn’t working properly?
    If you experience any issues, contact us with details of the problem. We may request photos or a description of the issue to assist in troubleshooting before arranging a repair or replacement.
  • Do you offer support for installation or troubleshooting?
    Yes! If you need help with installation or troubleshooting, feel free to contact us for expert guidance.
  • How can I contact support?
    You can reach us via our working-hours chat widget on the website, by phone at ‭+44 7412 840555‬, at support@mfguitarproducts.com for any warranty or support inquiries.
  • What is your return policy?
    We accept returns within 14 days of receiving your order, provided the item is unused, in its original condition, and includes all original packaging.
  • Do you offer refunds?
    Yes, once we receive and inspect your returned item, we will process a full refund to your original payment method. Please allow 5-10 business days for the refund to appear in your account.
  • How do I request a return?
    To start a return, please contact us with your order details. We’ll provide instructions on how to send your item back.
  • Are shipping costs refundable?
    Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • What if I received a damaged or defective item?
    If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.
  • Can I exchange an item?
    Exchanges are available for defective or incorrect items only. If you need a different product, please process a return and place a new order.
  • Do you accept returns on custom orders?
    Custom-made products cannot be returned or refunded, unless faulty.
  • What payment methods do you accept?
    We accept all major credit and debit cards, as well as other payment options processed through square.com, ensuring a smooth and secure transaction. Visit our Store Policy page for more information.
  • Are online payments secure?
    Yes! All online payments are securely processed through square.com, which uses industry-leading encryption and fraud prevention tools to protect your information. Visit our Store Policy page for more information.
  • Do you accept PayPal or bank transfers?
    At this time, we only process payments through square.com. If you need alternative payment options, feel free to contact us. Visit our Store Policy page for more information.
  • Will I receive a receipt for my purchase?
    Yes, a digital receipt will be sent to your provided email address immediately after your payment is processed.
  • Do you store my payment information?
    No, we do not store or have access to your payment details. All transactions are handled securely by Square (squareup.com). Visit our Store Policy page for more information.
  • What should I do if my payment fails?
    If your payment doesn’t go through, check that your card details are correct and that your bank hasn’t flagged the transaction. If the issue persists, try a different card or contact your bank. You can also reach out to us for assistance.
  • What payment methods do you accept?
    We accept the following major credit and debit cards: Visa Mastercard American Express Discover JCB UnionPay Additionally, we offer Buy Now, Pay Later (BNPL) options through Afterpay, allowing you to split your purchase into four interest-free installments over six weeks. Please note that PayPal is not accepted at this time. Visit our Store Policy page for more information.
  • What products does MF Guitar Products offer?
    MF Guitar Products specializes in handcrafted Stratocaster pickups, including: '59 Slab Board Stratocaster Pickup '62/'63/'64 Pre-CBS Veneer Board Pickup Set We offer a range of high-quality guitar pickups, including vintage-inspired, modern high-performance, and artist-inspired signature sets, designed for exceptional tone and clarity. In addition to pickups, they also provide tremolo sets, saddle sets, and tremolo blocks, ensuring top-tier hardware for optimal playability and performance. Each product is meticulously crafted to enhance both the sound and feel of your instrument and to deliver vintage tones reminiscent of the golden era of electric guitars.
  • Where can I purchase MF Guitar Products pickups?
    You can buy pickups: Directly from MF Guitar Products' online store Through authorized dealers such as Peach Guitars and Scott McKeon Through EU distributors Check out our online store, affiliate stores & EU distributors for more information.
  • Does MF Guitar Products ship internationally?
    Yes, but not to the European Union (EU) and Northern Ireland (NI). For other international shipping inquiries, please contact us directly. Authorized dealers such as Peach Guitars and Scott McKeon ship internationally
  • How can I stay informed about product availability and updates?
    Subscribe to the MF Guitar Products newsletter to receive notifications about pickup availability and other important updates. You can find the subscription form on their website.
  • Are there any social media platforms where I can follow MF Guitar Products?
    Yes! You can follow them on: Facebook Instagram These platforms provide the latest news, updates, and insights into their products.
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