All of our pickups are backed by a 12-month warranty against manufacturing defects, ensuring you get the best performance and reliability from your gear.
1. What’s Covered?
Our warranty covers defects in materials and craftsmanship under normal use, including:
- Faulty coils, wiring, or components.
- Issues arising from manufacturing defects.
2. What’s Not Covered?
This warranty does not cover:
- Damage from improper installation, misuse, or modifications.
- Normal wear and tear, aging, or cosmetic changes (e.g., worn covers or relicing effects).
- Electrical damage from faulty wiring or external sources (e.g., amps or pedals).
- Pickups that have been altered or rewound outside of our workshop.
3. Warranty Claims & Process
If you believe your pickup has a defect:
- Contact us with your order details and a description of the issue.
- We may request photos or troubleshooting steps to diagnose the problem.
- If the issue qualifies under warranty, we will arrange a repair or replacement at no cost.
- Customers are responsible for shipping costs when sending the pickup back to us; return shipping is covered if the claim is approved.
4. Transferability & Limitations
- This warranty applies only to the original owner and is non-transferable.
- We reserve the right to determine whether an issue qualifies as a manufacturing defect or if it falls under normal use and wear.
